FAQ & Site Info

Terms of Service

SHIPMENT OF ORDER

We will ship orders to the address you indicate as long as it meets the address requirements. All purchases from http://eandeworld.ecrater.com/ are made in accordance with the terms and conditions found on the website. Upon delivery of your items to the carrier, you will assume risk of loss as well as ownership of items purchased through the website, and you will be responsible for filing any claims with the carrier for damaged and/or lost shipments.

REFUSAL OF DELIVERY

If you refuse delivery of an order you've placed, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.

ORDER & SHIPPING CONFIRMATION EMAILS

You will receive an order-confirmation email once your order has been submitted into our system (this may take up to 15 minutes). Once your order has shipped, we will send you an email confirmation that includes the tracking number for your package.

ORDER CANCELLATION

Once an order is submitted, it cannot be changed or cancelled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.

RETURN POLICY

Our Return Policy: Our goal is for you to be 100% satisfied with every E&E World product that you purchase. If you are not pleased with your purchase for any reason, you may return your order within 30 days from the date of shipment for a full and prompt refund of the purchase price. You must email our customer service department at [email protected] to receive a Return Merchandise Authorization (RMA) number and instructions regarding return of the product. All products being returned must be received within 10 days of obtaining an RMA. Refunds will not be issued without an RMA number.

Items being returned for a refund should be securely packed in the original box. Enclose the original packing slip with the items you are returning, and indicate the RMA number. We suggest that you make a copy of the packing slip for your records. Packages must be shipped to us via a traceable method such as UPS or insured parcel post (for your protection and to ensure prompt delivery).

All return shipping charges must be prepaid. We do not accept C.O.D. returns. Shipping and handling fees are not refundable. All returns will be credited to the original form of payment. Our return address is printed at the top of the packing slip for your convenience.